Communication & System Performance

How a franchisor communicates and supports its franchisee community materially increases the likelihood of success for everyone. Equally, a franchisee representative who understands how to best communicate with a franchisor, can also provide value to the system. Encouraging feedback and the exchange of ideas are critical factors that drive a healthy dialogue across the entire community.

Franchisors and franchisees must have an open and respectful line of communication. Over time, changes may need to take place in the business operations- sometimes outside of the franchisor’s control. Additionally, franchisees may come up with new ideas that may benefit the system beyond one particular franchisee or location. Finally, conflicts may take place related to contractual obligations, operations standards, training, pricing, etc. A shared emphasis on clear and effective communication, by both the franchisor and franchisee, will drive long-term sustainability. The need to effectively carry out change from time to time, as well as the ability to accept change, are real challenges that impact all parties in any system.

We believe in continually promoting and maintaining a collaborative mindset across the franchise; this methodology becoming even more important as the brand grows. We offer a unique perspective in how to build a high performing system- everyone is one team- respecting the needs and goals of both the franchisor and franchisees.

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